How to place an order
How to place an order
Orders can be placed by emailing us at [email protected], through our Facebook page and emailing us here on our website.
If you would like or need a quote, the same applies. Contact us through one of the above, give us your email address and we will send you a quote through our QuickBooks program.
All orders require a 50% deposit or payment in full when you place your order. Deposits must be made by e-transfer or credit card.
Once your deposit/payment has been received, your order will then go in queue. If you have a due date for your order and payment is sent later, your due date will be adjusted accordingly. We cannot guarantee your due date can be kept if your payment is sent later rather than sooner.
If you have paid a deposit, your remaining balance is due upon completion. You will be notified when it’s done and payment is due immediately unless you’ve spoken to us about arrangements. Orders will not be released/shipped etc until full payment is received.
Payment options we accept:
*E-transfer to [email protected]
*Credit Card (Square)
*Debit tap (up to $100 - Square)
*The above information applies when ordering from us at a show also.*
Late and/or forgotten pickups will no longer be held for longer than 2 weeks (unless already paid) and arrangements have been made. We understand life is busy, so are we. We need to make sure orders are being picked up on time so we have room for others that come in.
You will be notified during the 2nd week as a reminder to confirm you still want your order. Completed orders that are forgotten and no response to messages, will be used to fill other orders.
Customers are responsible for shipping costs. You will be given a quote before it's shipped. When it comes to shipping wood products, shipping costs will vary depending on weight and place.
Imagination Created has no control over Canada Post, nor are we responsible for their delays, actions or negligence. Please keep in mind that Canada Post sets the rates, not us.
Customer is responsible for providing the correct mailing address. If the customer does not provide correct current shipping address information prior to shipping, seller is not responsible for lost packages.
If you have any other questions that may not be answered here, please don’t hesitate to email us, we’re happy to help!
For more information on our Gratitude Program...click here.