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Finding Something good in every piece of wood!

We take pride in the thought, care and effort we put into our items and projects so you can be proud of them for years to come.

Keep Going!

Frequently Asked Questions

Here we will try to answer any questions you may have while visiting our website. If there is a question you have that is not shown here, please don't hesitate to message us and ask!  We are happy to help!

1.  Where are you located? - Our Workshop & Retail Store is at 138 Ailsa Craig Main St., Ailsa Craig, ON.

2.  What is Artisan Junction? - Artisan Junction is our retail store that showcases 30+ Artisans and their handmade items.

3.  Do you ship? - Currently shipping across Canada

Customers are responsible for shipping costs.  You will be given a quote before it's shipped.

Imagination Created has no control over Canada Post, nor are we responsible for their delays, actions or negligence.  Please keep in mind that Canada Post sets the rates, not shop owners.

Buyer is responsible for providing the correct mailing address. If the customer does not provide correct current shipping address information prior to shipping, seller is not responsible for lost packages.

4.  Do you do delivery & pick up? - Both are available (in Southwestern ON), however, depending on delivery location a small fee will be applied.

5.  What kind of custom creations can you do? - We can do many different things. Raised Planters, Deck Tables, Directional Sign Posts, Custom Games and so much more. Send us a message with details or a photo and we'll be happy to talk to you about it and give you a quote. If it's something we can't do, we will let you know.

6.  What are your hours?

Sun: 10am - 5pm

Mon: Closed

Tues: Shop - 10am - 6pm; Store: Closed

Wed-Sat: 10am - 5pm

Closed all statutory holidays.

7.  Can you personalize creations? - Yes, we certainly can. Message us with the information and we will work with you to make it what you hoped for!  We now have Royal Craft Laser Engraving/Cutting Services available on site.

8.  How do I get a quote and/or place an order? - Click here for details

9.  How long does it take for an order? - That depends on what the order is and how busy things are at that time. Some items are more involved & detailed and will take longer.  Typically, around 2 weeks, but you will be notified at time of order once details are received.

10.  Do you donate items? - Yes, we have certain ones we do yearly and also donate to local events. If you'd like to ask for a donation, click here.