Finding Something good in every piece of wood!
Finding Something good in every piece of wood!
We take pride in the thought, care and effort we put into our items and projects so you can be proud of them for years to come.
Frequently Asked Questions
Frequently Asked Questions
Here we will try to answer any questions you may have while visiting our website. If there is a question you have that is not shown here, please don't hesitate to message us and ask! We are happy to help!
2. Do you ship? - Currently shipping only across Canada
Customers are responsible for shipping costs. You will be given a quote before it's shipped.
Imagination Created has no control over Canada Post, nor are we responsible for their delays, actions or negligence. Please keep in mind that Canada Post sets the rates, not shop owners.
Buyer is responsible for providing the correct mailing address. If the customer does not provide correct current shipping address information prior to shipping, seller is not responsible for lost packages.
4. What kind of custom creations can you do? - We can do many different things. Send us a message with details or a photo and we'll be happy to talk to you about it and give you a quote. If it's something we can't do, we will let you know.
5. What are your hours?
Mon - Thurs: working in London, some evenings at the shop
Saturday: 11am - 8pm (at the shop)
Sunday: 11am - 5pm (at the shop)
6. Can you personalize creations? - Yes, we certainly can. Message us with the information and we will work with you to make it what you hoped for!
7. How do I get a quote and/or place an order? - Click here for details
8. How long does it take for an order? - That depends on what the order is and how busy things are at that time. Some items are more involved & detailed and will take longer. Pyrography takes longer as it is a slow process and also depends on the details and size of the piece. Our products that require an outdoor seal also take longer to dry as we use a Marine Varnish. (It may take longer, but it will last longer also!) You will be given a time frame.
9. Do you do this full time? - It's full time for Renee and 3 members of our team work full time jobs and spend their weekends at the shop. We are out at the shop during the week as time permits.The goal is this will become full time for everyone! :)
10. Do you donate items? - Yes, we have certain ones we do yearly and also donate to local events. If you'd like to ask for a donation, click here.
More to come...if you have questions, email us and we will answer them