2.  Do you ship? - Currently shipping only across Canada

Imagination Created has no control over Canada Post, nor are we responsible for their delays, actions or negligence.  Please keep in mind that Canada Post sets the rates, not shop owners.

Buyer is responsible for providing the correct mailing address. If the customer does not provide correct current shipping address information prior to shipping, seller is not responsible for lost packages.

4.  What kind of custom creations can you do? - We can do many different things. Send us a message with details or a photo and we'll be happy to talk to you about it and give you a quote. If it's something we can't do, we will let you know.

5.  What are your hours? - No set hours at present, we are always working on orders. We try to be flexible.

6.  Can you personalize creations? - Yes, we certainly can. Message us with the information and we will work with you to make it what you hoped for!

7.  How long does it take for an order? - That depends on what the order is and how busy things are at that time. Some items are more involved & detailed and will take longer.  Pyrography takes longer as it is a slow process and also depends on the details and size of the piece. Our products that require an outdoor seal also take longer to dry as we use a Marine Varnish. (It may take longer, but it will last longer also!) You will be given a time frame.

**As of October 2018, ALL orders will require 50% deposit before it's started.  Once the deposit is accepted, order will be put in the queue. Deposits are accepted by etransfer, Credit card or cash.

8.  Do you do this full time? - It's full time for Renee and 3 members of our team work full time jobs and spend their weekends at the shop. We are out at the shop during the week as time permits.The goal is this will become full time for everyone! :)

9.  Do you donate items? - Yes, we have certain ones we do yearly and also donate to local events. If you'd like to ask for a donation, click here.